Independent marketplace guides

Fix your online shopping problems, step by step.

ShopDigit writes plain-English troubleshooting guides for the marketplaces you shop on. Try the steps yourself, and if you are still stuck, call our free guidance line.

Browse guides Call free 1-888-891-0692

Free, 24/7. No fees, and we never ask for passwords, codes or card numbers.

Independent guide: ShopDigit is not affiliated with, endorsed by, or sponsored by Amazon or any other marketplace, and is not their customer service. Each guide links to the marketplace's own official help first.

Guides

Start with the problem you have

Our Amazon guide covers the issues people run into most. More marketplaces are on the way.

📦

Orders & tracking

Find an order, read its status and know what to do when a package is late.

See the steps →

↩️

Returns & refunds

How a return normally works, what to prepare and where refund timing is shown.

See the steps →

🔑

Sign-in problems

Reset access safely without ever sharing a password or code.

See the steps →

⭐

Memberships

Check what you are subscribed to and how to review or end it yourself.

See the steps →

🚨

Scam messages

Spot fake delivery texts and "account locked" emails before you tap anything.

See the steps →

➕

More marketplaces

New guides are added regularly. Call our free line if yours is missing.

Call free 1-888-891-0692

How ShopDigit works

Guide first, a human if you want one

Read the guide

Short, step-by-step fixes written in everyday language.

Use the official link

Every guide points to the marketplace's own help pages first.

Call if you are stuck

Our free line is open around the clock for extra guidance.

Follow your plan

Leave with clear next steps for you or the marketplace to take.

Prefer to talk it through?Free guidance line, open 24 hours a day.

Call free 1-888-891-0692

Our promise

A free line you can trust

What the free line is

Free: no charge for the call or the guidance
Open 24 hours a day, 7 days a week
Patient help following the steps on your own screen
Honest pointers to the marketplace's official channels

What we will never do

Ask for your password or one-time codes
Ask for card numbers or bank details
Ask to take remote control of your device
Sell subscriptions, plans or add-ons on a call

Read the full details on how the free guidance line works.

FAQ

Common questions

Is ShopDigit part of Amazon or any marketplace?

No. We are independent and have no connection to any marketplace. We are not their customer service.

Is the phone line really free?

Yes. There is no fee for the call or the guidance, and we do not sell anything on calls.

Can you give me a refund?

No. Only the marketplace can approve refunds and returns. We explain the steps so you know what to ask for.

Will you ask for my password or card?

Never. We do not ask for passwords, verification codes, card numbers or remote access. If anyone does, hang up.

When can I call?

Any time. The line is open 24 hours a day, 7 days a week at 1-888-891-0692.

Still need a hand with an order or account?

Call our free guidance line any time and a helper will talk you through it.

Call free 1-888-891-0692Free guidance line · no fees · open 24 hours, 7 days a week